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Sales All sales are subject to availability. If we are out of stock on an item you order, we will contact you to see if you want to cancel your order or make a substitution.
Privacy Policy We collect personal information for the sole purpose of completing your order. Your private information is never sold, shared, or otherwise provided to anyone for any reason. We value your business and are committed to doing everything possible to make our online ordering process 100% secure. Credit card information is collected using 128 bit Secure Socket Layer (SSL) technology and deleted once the transaction has been completed. Once you have completed your order online, the encrypted information is kept inaccessible and sent directly to the order processing department. The department processing orders is not connected to the Internet, so no one can gain access to your information.
Legal All of our products are intended for adult use only. You must be at least 18 years of age to make purchases from A-1-Tools. Not all of the items featured in this website are legal in all states and municipalities. Check your local laws and ordinances to ensure that the products you purchase are legal in your state and/or local area. By ordering, the buyer certifies that he/she has checked with all local laws and can legally own the product. A-1-Tools sells merchandise only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. Your purchase of A-1-Tools merchandise, whether in person, by telephone, by mail, by fax, or over the internet, legally binds you and your heirs, assigns, transferees and personal representatives as follows: - When you order and purchase merchandise from A-1-Tools, you represent that you are of legal age to purchase the merchandise ordered and that the merchandise can be purchased and owned in your state, county and/or city or residence. By offering merchandise for sale, A-1-Tools does not represent or warrant that any specific purchaser may legally purchase, own, or posses the merchandise ordered. CHECK YOUR LOCAL LAWS.
- The merchandise A-1-Tools sells may be dangerous, even deadly, if used improperly, negligently, and/or illegaly. When you purchase merchandise from A-1-Tools, you agree that you will use the purchased merchandise in a safe and legal manner, consistent with all applicable laws, recognized safety rules, and common good sense.
- You further agree that you will train and supervise minors in the use of A-1-Tools merchandise and that you will take such steps as may be reasonably necessary or required by applicable law to keep A-1-Tools merchandise out of the hands of minors and untrained and/or immature individuals.
- When you purchase merchandise from A-1-Tools, you agree to assume all risks related to and/or arising from ownership and use of the merchandise and agree to indemnify and hold A-1-Tools harmless from any and all claims brought by any person or entity against A-1-Tools related to and/or from your ownership and/or use of the merchandise.
- A-1-Tools does its best to accurately represent the merchandise, through photo, price and copy. Occasionally we make mistakes. If such a mistake should occur, your order will be corrected as the facts may dictate. Thank you in advance for your understanding.
Returns If for any reason you are not satisfied with your purchase and it becomes necessary to return merchandise to A-1-Tools, you must obtain a return authorization number by calling us using our toll free number or sending an email to customer_service@a-1-tools.com . The return authorization number must be written on the outside of the box. Returns must be received within 14 days of the invoice date, in original factory packaging with all factory paperwork, in unblemished, re-sellable condition, and must include a copy of your invoice or packing slip. All returns are subject to a 15% restocking fee, and refunds will be issued either in the form of a credit to your credit card or a company check, depending upon the orders method of payment. A-1-Tools is not responsible for returns that are not received by us, so please ship your return in a manner in which you may track its receipt and insure it if the value is over $100.00.
Exchanges Due to our business practice of not capturing credit card information, we can only refund up to the full purchase price of the merchandise purchased. We cannot add additional charges to a customers credit card. Exchanges are handled as simple returns. Once the returned merchandise has been received a credit will be issued for the full purchase amount minus $5.99 for a restocking fee. The returned marchandise must be in new, re-sellable condition with original factory packaging and paperwork. Contact our Customer Service Department by using our toll phree number or by email at customer_service@a-1-tools.com for any questions regarding an exchange.
Defective Items, Lost Package, or Damaged Merchandise The products we sell are covered by a manufacturers warranty that specifically requires that the item must be sent directly to the manufacturer for repair or replacement. UPS will settle a lost package or damaged product claim usually within 10 business days. USPS Priority Mail shipments are not considered lost by the U.S. Postal Service until thirty days from mailing. A-1-Tools cannot replace a shipment until the investigation period has been completed by either UPS or USPS. We will contact our local post office to determine if any information can be obtained about the shipment. If you have not received your shipment after thirty days has passed from the date of shipping, A-1-Tools will file a lost claim and the paperwork will be sent to you to sign and return to us. Once we have the completed signed claim form we can refund or re-ship your order. If your merchandise is damaged from improper handling you must file a claim with the freight carrier. If you notice concealed damage after the driver has left, keep all of the packaging and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.
Shipping It is the customers responsibility to provide an address to which an order can be legally delivered, and the customer is responsible for the receipt of the shipment. All orders are processed in the order in which they are received, and normally ship within 1 to 3 days. Normal order delivery time is 3 - 7 days, depending on location. Expedited shipping may be requested when the order is placed, at an additional cost. All standard shipping costs will be paid by A-1-Tools as our way of saying Thank You for your business. While the option for a delivery method is provided when a purchase is made, A-1-Tools reserves the right to use Priority Mail or UPS Ground delivery service at our discretion to ensure prompt delivery to our customers.
International Orders We welcome international orders, but stress that it is the responsibility of the customer to obtain any applicable import permits/customs clearances, etc., before placing your order. Packages seized by Customs for your failure to follow local import regulations are not refunded or credited. You, the customer, are solely responsible for all compliance with your countrys regulations. Packages that are left unclaimed and forfeited to Customs or the carrier are charged to your account in all cases. We will not issue credit for these occurrences. Once an international order has left our warehouse, it is out of our control, and may take up to 3 weeks to receive, though it normally takes only a couple of weeks. No refunds will be given on international orders. Most international orders are shipped Global Express Mail, starting at around $20.00 for most countries, depending upon weight, and will be added to your order upon shipment. Note: The flat $6.99 processing/packaging fee applies to all orders in addition to actual international shipping charges. Order at your own risk, as we can be responsible only for providing proof of shipping, not for the actual receipt of the item(s) by the purchaser. |
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